Conditions of Sale

Purchasing Tickets

This Big Tix website is owned by Big Tix (ABN 92 373 612 922) of PO Box 515, Newcastle 2300. We manage and operate the services offered via this website and act as the authorised agent for event organisers, artists, venues and event promoters and presenters.

Use of this Website

By visiting or using this website to purchase tickets or products you agree to be bound by these Terms and Conditions and the Big Tix Privacy Policy.

Every product or service sold via this website is subject to these Terms and Conditions.

Sale of Tickets and Products

Any tickets purchased from this website are purchased from Big Tix acting as an agent. Any dispute you have relating to an event or the use of a ticket which has been purchased via this website is between you and the event organisers, artist, venue, event promoters or presenter.

Although Big Tix takes every duty of care to ensure the information that is displayed is correct and the suppliers, for which we sell tickets are reputable, as an agent, Big Tix are not liable for any claims relating to an event or ticket purchase, except as otherwise set out in these Terms and Conditions.

Conditions of Sale

All prices quoted are subject to GST and include any booking fee which covers the cost of the services provided in allowing you access to this website to purchase a ticket.

Tickets may not be resold or offered for resale without the express permission of the Big Tix and the Event Presenter.

If at any time there may be an error in the price quoted caused by system, human or technical error, Big Tix reserves the right to cancel any ticket sold at this incorrect price and issue a refund. Big Tix will endeavor to offer a replacement ticket at the new adjusted price but may not be able to guarantee a replacement.

The right is reserved by the Presenter or event organiser to vary the advertised program and to add, withdraw or substitute artists where necessary.

Order Fulfillment

Our commitment to you as the agent for the sale of any ticket is that we will email the pdf e-ticket purchased by you to the email address entered by you at the time of sale.

Where the sale is for a physical product then we will either deliver the items purchase to the shipping address entered at the time of sale or provide the items ready for pickup at the event venue or other nominated pickup or access location.

Use of the Ticket

Every ticket sold is also subject to the Terms and Conditions of the presenter of the event, the Terms and Conditions of the Venue where the event is to be held, and subject to the Conditions of Use displayed on the ticket.

At the point of entry to the venue you may be required to present the ticket and matching legal form of identification. You may need to present this proof at the event venue to obtain admission.

Ticket Limits

When purchasing tickets, you are limited to a maximum number of tickets per transaction. Any tickets purchased in excess of the event ticket/transaction limit may be cancelled at the discretion of Big Tix or the event organiser.

VIP Packages

Big Tix may sell others products and/or services in conjunction with the sale of a ticket which allow for the delivery of VIP experiences, music, merchandise. As these products and services are offered by an External Supplier then Big Tix cannot be held responsible or liable for the non-delivery of any goods and services.

In the case where these additional services are not provided, Big Tix will provide the details and information to enable you to contact the External Supplier and seek delivery or a refund for any goods and/or services.

Cancelled or Rescheduled Events

If the date, time or venue for any scheduled event is changed your ticket will remain valid for the rescheduled date, time or venue.

Occasionally, events are cancelled or postponed by the Event Organiser due to weather conditions or situations affecting the staff, audience or artist. If an event is cancelled or postponed, refunds will be determined by the Event Organiser. The Event Organiser will make every effort to ensure you receive a prompt refund and/or exchange if applicable.

In the case of a refund, you will be refunded the face value of the ticket less the booking fee unless otherwise stated in these Terms and Conditions.

Refunds and Exchanges

Normally products and event tickets are sold on a strict no refund or exchange basis.

As Big Tix acts as the agent we can only refund and exchange tickets in accordance with these Terms and Conditions.

Any refund that may be made available can only processed in the same way in which the ticket was purchased. In the case of a credit card payment then the return of funds to you card may take up to 7 days.

Ticket Resale

In the case where the resale of a ticket is permitted, the purchaser agrees to provide the Email, Name and Contact Details for the person to which any ticket has been resold. This person then becomes a purchaser of the ticket and is subject to these Terms and Conditions.

Ticket Standard Conditions of Use

  • The right of admission is reserved to the Venue Management.
  • The right is reserved to vary, substitute or withdraw advertised programs or artists as necessary. 
  • This ticket is only valid when purchased through an authorised agent. 
  • A valid concession card or student identification maybe required to redeem some purchases and concessions.
  • No refunds or exchanges as provided in the entertainment industry code of practice.
  • Cameras and recording devices may be prohibited in the venue.
  • Dangerous behaviour including Crowd Surfing, Stage Diving, Moshing and Violent Dancing is not allowed and will result in your immediate removal from the venue.
  • If other conditions apply, they are displayed either in at the box office or near the door to the venue.

Age Restrictions

Event Entry and Venue Entry maybe subject to age restrictions. It is your responsibility to check the event purchase details for confirmation or any age restrictions and requirements.

If this event is classified as an 18+ event, you will be required to present a legal form of photo ID at the event entry. If this event is classified as an under 18 event, you are not allowed to attend if you are over the age of 18 years. You will be required to provide valid photo ID to show that you are under 18 years of age.

If this event is classified as All Ages, you may attend if you are over the age of 18 years, however this event may be unlicensed, or if it is licensed, you will be required to present a photo ID to access licensed areas.

Changes to Terms and Conditions

The Terms and Conditions that apply at the time of purchase are the Terms and Conditions that are published on the website.

Big Tix reserves the right to change and republish the Terms and Conditions from time to time and then the updated Terms and Conditions will then apply to the use of any ticket that has been previously purchased.