We do not collect unsolicited information. We do not collect credit card numbers. We do not disclose your personal information in any way that you would not expect us to. We do not SPAM. We are well behaved at all times.
The “we” in those statements is Bigtix who accepts responsibility for protecting the privacy of the users of this website. When you register and use this website, you will provide certain personal information to us so that we can provide your requested services. The personal information that you provide to us will be kept confidential and will be used only to support our customer relationship with you. Your personal information will not otherwise be given to anyone else unless required by law or required to investigate any system intrusion, unlawful or malicious action, or otherwise to protect our computer network and business.
Respecting your privacy and security
The personal information we collect
We only collect personal information that is relevant and directly necessary to provide our services to you. When you register an account on our website, we will collect personal information such as your name, email address and information regarding optional preferences. We may also collect your address and telephone number to provide delivery of physical products and/or to provide customer support. During the process of using our website, you will also generate additional personal information such as your login times and locations, information about the computer, network and browser you used for each login session, the pages you accessed, the amount of time that you spent on every page, documents you downloaded, and other similar pieces of information.
We do not collect credit cards or any financial information. All of our financial transactions are managed by third party service providers who do not pass any of your financial details to us and who accept all responsibility for the necessary transactional security, financial compliance and financial privacy.
We use statistical analysis services to help us improve our products and services. This analysis is done using the Google analytics service which involves cookies and the transmission of particular technical information to Google. Of most importance is that our use of this technical information does not identify individual users nor is it sold, released or otherwise disclosed to any other party.
How we use your personal information
Your personal information will be kept confidential and will only be used to support our customer relationship with you including the provision of products, services and support to you.
The personal information that you provide to us will not otherwise be sold, released or disclosed to third parties unless required by law or required to investigate any system intrusion, unlawful or malicious action, or otherwise to protect our computer network and business.
You have no obligation to provide any personal information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the products and services that depend on the collection of that information.
Storage and transmission of personal information
We take measures to ensure your personal information is stored in a secure manner and is protected from inappropriate access, loss, misuse, disclosure or alteration. However, while we strive to protect your personal information once it is with us, we cannot guarantee the security of any information while it is in transit across the internet to or from us.
In addition to the measures we take to ensure the security of your personal information, you are also responsible for maintaining the secrecy of your passwords and your account information. You are solely responsible for any security breaches relating to your account that arise as a result of you explicitly or implicitly disclosing your password or failing to set and regularaly maintain a secure password. Please be careful and responsible whenever you are online.
Access to and correction of personal information
We provide you with online tools to directly access and correct much of the personal information we hold about you. If we hold personal information about you that cannot be accessed with such online tools, you can request access to, and correction of, your personal information by contacting us (see below for contact details). We will not charge a fee for lodging a request to access or correct your personal information. However, we may charge a fee to recover our costs of making that information available to you or correcting it.